Continuing changes in technology and the growing pressure to increase shareholder value are driving globalization, consolidation and convergence in the banking industry. Newly empowered customers expect customized, easily accessible services that are easy to use and reliable.

Organizations within the banking industry are creating strategies and implementing changes that use technology solutions to reinvent their business, making processes more efficient and exploring new ways to be responsive to customers. The value of a formal quality management and testing approach is fundamental to these changes and to ultimately delivering the enhanced business value.

Invariably, these issues and business opportunities center on the need to implement IT solutions that are customer facing and therefore the criticality of the system meeting the customer requirements is paramount.

• Increase business performance and reduce operational cost structures in IT and business areas
• Maximize customer loyalty and retention to ensure potential for continued growth
• Implement more rigor within risk management and corporate governance from board level downwards
• Build on opportunities from market concentration and globalization, with a particular focus on the need to gain operational synergies from mergers and acquisitions
• Respond to regulatory and government changes and leveraging these changes to provide business opportunity